Loss of Medicaid Coverage

Lost Medicaid Coverage?

We’re here to help.

Your child’s dental care shouldn’t stop because of a coverage change.

Find out if your family still qualifies – and discover flexible payment options if you don’t.

Coverage is often lost for simple, fixable reasons.

Here are some potential reasons why coverage was lost and how to fix it. Click each reason to see helpful information.

*Children may have a 90-day grace period or emergency coverage in some situations. Try calling AHCCCS directly before assuming coverage has lapsed: 1-800-654-8713

Address Not Updated

Why It Happens: Renewal notice sent to old address goes unanswered.

How to Fix It: Update your address at azahcccs.gov or call 1-800-654-8713

Missed Renewal Deadline

Why It Happens: Renewal paperwork not returned in time

How to Fix It: Reapply immediately at healthearizonaplus.gov – coverage can often be reinstated if caught quickly

Income Not Reported or Changed

Why It Happens: A job change or raise wasn’t reported, triggering a review

How to Fix It: Report updated income through Health-e-Arizona Plus – you may still qualify at the new income level

Missing or Incomplete Documents

Why It Happens: Required documents (ID, proof of residency) weren’t submitted with renewal

How to Fix It: Resubmit with complete documents. Call AHCCCS at 1-800-654-8713 to confirm what’s needed

Child's Age Milestone

Why It Happens: Coverage ended automatically at age 19 (or 21 for those with disabilities)

How to Fix It: Check eligibility for adult coverage or Marketplace plans at healthcare.gov

Household Size Change Not Reported

Why It Happens: A family member moved in/out, affecting eligibility calculation

How to Fix It: Report the change at healthearizonaplus.gov – eligibility is recalculated based on current household

Citizenship / Immigration Status Question

Why It Happens: Documentation was flagged or expired

How to Fix It: Contact AHCCCS directly at 1-800-654-8713 or visit an AHCCCS office for in-person help

Mail Never Received

Why It Happens: Notices sent by mail were lost, ignored, or sent to wrong address

How to Fix It: Sign up for electronic notices and verify contact info at azahcccs.gov

Step-By-Step Re-enrollment Guide

1. Check coverage status: https://www.healthearizonaplus.gov/ (log in to view current status)

2. Gather documents (ID, proof of income, proof of residency)

3. Complete the renewal application:

Online: https://www.healthearizonaplus.gov
Paper form (AHCCCS): https://www.azahcccs.gov/Members/Downloads/RenewalForm.pdf
AHCCCS main renewals page: https://www.azahcccs.gov/Members/MemberRenewals/

4. Submit before your renewal date

5. Appeal if denied: AHCCCS Fair Hearing Requests https://www.azahcccs.gov/Members/MemberGrievancesandAppeals/

Direct Links to State Resources

Health-E-Arizona Plus Quick Screener

KidCare Eligibility Information

Families can apply or get assistance through the federal CHIP hotline or InsureKidsNow.gov:

1‑800‑318‑2596 (TTY 1‑855‑889‑4325)

How long does re-enrollment take?

Allow 30 – 45 days for processing.

Alternate Payment Methods

CareCredit is a healthcare credit card designed to cover out-of-pocket dental expenses not covered by insurance.

Benefits of CareCredit:

Check to see if you prequalify without impacting your credit score HERE
Pay for your dental expenses in manageable installments
Once approved, you can use CareCredit repeatedly for ongoing dental needs

Applying is simple, and we are here to help with any questions. Ask us about CareCredit today!

Alternate Payment Methods

We also accept Cash, Debit Cards, & Most Major Credit Cards.

Dental insurance can be confusing, but the team at A Tooth Doctor for Kids is here to help. If you are unsure about your child’s dental insurance coverage, please contact our office and let our team help you.

Disclaimer:

We are not authorized or permitted to provide assistance, guidance, or advice regarding your Medicaid or CHIP benefits. All eligibility checks, applications, and renewals must be completed directly through your state’s official websites and resources. We are not responsible for any errors, inaccuracies, or issues that may occur when using external websites or completing forms. Please contact your state’s Medicaid or CHIP office directly for assistance with your benefits.